bd9's commitment to responsible gaming
Gaming should be a source of enjoyment — not stress or anxiety. bd9 believes it is important for every player to be aware of their own limits and maintain healthy habits.
Why gaming needs to stay in control
Online betting and casino gaming are a common part of entertainment for many people. But this entertainment stays healthy only when it is kept within certain limits. At bd9, we want every user to play with awareness and within their own means.
Gaming should never be treated as a source of income. Wins and losses are both part of the experience. Placing larger bets after a loss to try to recover is a dangerous habit that can lead to financial and mental health problems.
Our Terms and Conditions clearly state that all bd9 services are for individuals aged 21 or above only. Minors are strictly prohibited from opening accounts or playing, and any such account that is identified will be closed immediately.
If you feel that gaming is affecting your daily life — putting pressure on your family, work, or finances — now is the right time to take action. The tools listed below will help you, and our support team is always here for you.
For any questions or concerns, read our FAQ — it provides detailed answers to common questions about responsible gaming.
Self-limits and protection tools
bd9 provides multiple tools to help you monitor and control your gaming habits.
Deposit limit
Daily Weekly MonthlySet in advance how much you will deposit within a given period. Once the limit is reached, no further deposits can be made automatically.
Session time limit
Time tracking Auto logoutSet how long you want to play in one sitting. Once the time limit is up, you will be logged out of your account automatically.
Bet limit
Single bet WeeklySet a cap on how much you can bet on a single wager or within a given period, to help avoid excessive losses.
Cooling-off break
Short-term 1–30 daysIf you want to take a temporary break, keep your account paused for 1 to 30 days. You will not be able to log in during this time.
Self-exclusion
Long-term Permanent optionIf you want to close your account for an extended period or permanently, apply for self-exclusion. Once active, it cannot be reopened.
Activity history
Transparency ReviewView a full history of all your bets, deposits, and withdrawals — helping you analyse your own habits and understand your patterns.
Self-exclusion request
If you feel your gaming habits are getting out of control, you can apply for self-exclusion. Once the request is accepted, your account will be closed for a set period or permanently.
Once the request form is submitted, our support team will process it within 24 hours. You can also reach us via live chat or email during this time.
Your personal information is kept fully secure in accordance with our Privacy Policy.
Self-exclusion request
Signs of problem gaming
If you notice any of the following signs in yourself, consider seeking support.
Chasing losses with more bets
Repeatedly placing larger bets to recover losses — this is the most common warning sign.
Spending household money
Spending money needed for the family or drawing from savings to bet — a serious warning sign.
Disrupted sleep and routine
Spending night after night gaming, with daily responsibilities and relationships being affected.
Hiding it from family
Concealing gaming activity from family or friends, or being dishonest about it.
Where to get help
You are not alone. From the bd9 support team to family and professional counsellors — help is always available.
bd9 live chat
Speak directly with our support team in Bengali via 24/7 live chat. Do not hesitate to ask for help with self-exclusion or setting limits.
Email support
Send any responsible gaming request by email — [email protected]. Our team responds in both Bengali and English.
Family and close ones
Family and friends are often the first source of support. Talk openly with those close to you about any difficulties you are facing.
Professional counsellors
Seek advice from mental health professionals in Bangladesh for gaming addiction. Community clinics and hospital mental health departments can provide this support.
Community support groups
Sharing experiences with others who have faced the same situation can be effective in overcoming addiction. You can join a local or online support group.
21+ policy and protection of minors
Participation by minors is strictly prohibited.
To register at bd9, users must confirm they are 21 years of age or older. Age is verified during the identity verification process, and additional documents may be requested in cases of doubt.
Parents are advised to use parental control software to restrict access to online gaming sites on family devices, and to keep login credentials secure.
Follow a few simple habits to keep gaming healthy:
- Set a budget before playing — and stick to it.
- Do not place more bets in the hope of recovering money you have lost.
- Take breaks rather than playing in one long continuous session.
- Avoid gaming when you are stressed or feeling low.
- Review your gaming history regularly.
- Prioritise spending time with family and friends.
To learn more about bd9, visit our About Us page — it contains details about our values and our commitment to user protection.
Responsible gaming Q&A
Answers to common questions about responsible gaming tools and policies.