bd9's Privacy Policy
The security of your personal information at bd9 is very important to us. In this document, we clearly explain what information is collected, why it is collected, and how it is kept secure.
Table of Contents
Introduction
bd9 is an online gaming and sports betting platform operating for users in Bangladesh. Ensuring the privacy and security of the personal information you provide while using our services is one of our primary responsibilities.
This privacy policy ("Policy") applies to all services on the bd9 platform — including the website, mobile application, and customer support services. This policy works alongside our Terms and Conditions, and we recommend reading both documents together.
We believe that transparency and honesty about data protection is the best way to earn user trust. That is why we have described our data practices in this document using clear, straightforward language.
What Information Is Collected
The following types of information may be collected at various stages of opening an account and using services at bd9:
2.1 Information Provided Directly
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket, or bank account)
- Messages and requests sent to customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser and operating system information
- Time and location of platform access
- Session logs and click history
- Gaming and betting transaction records
2.3 Information Received from Third Parties
In certain cases, limited information may be verified with authorised third parties for the purpose of identity verification or fraud prevention.
Purpose of Information Use
bd9 uses collected information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below:
- Account Management: To complete registration, login, password recovery, and account verification processes.
- Transaction Processing: To securely process deposits and withdrawals and to maintain the related records.
- Customer Support: To resolve your complaints, questions, or requests. bd9's 24/7 live chat and email support team needs access to relevant information to assist you.
- Security and Fraud Prevention: To detect suspicious activity and protect your account from unauthorised access.
- Responsible Gaming: To monitor user activity and, where necessary, activate responsible gaming tools.
- Service Improvement: To improve the platform's functionality, gaming experience, and user interface.
- Legal Obligations: To comply with applicable laws and regulations and to fulfil legitimate requests from legal authorities.
Information Storage and Security
bd9 follows industry-standard technical and organisational measures to protect your information.
4.1 Technical Security
- All data transfers are secured using SSL (Secure Socket Layer) encryption.
- Stored information is protected with high-level encryption protocols.
- Passwords are never stored in plain text — they are kept only as encrypted hashes.
- Regular security audits are conducted on servers and databases.
- Firewalls and intrusion detection systems remain active at all times.
4.2 Retention Period
Relevant information is retained for as long as your account is active and until any subsequent legal retention obligations have expired. Transaction records may be kept for a longer period as required by law. Information that is no longer needed after an account is closed is securely deleted.
Sharing Information with Third Parties
bd9 never sells or rents your personal information. Information may be shared only in the following limited circumstances:
5.1 Service Provider Partners
Specific third-party services are used for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical support. These partners are provided only the information necessary to perform their services and are required to follow the same privacy standards.
5.2 Legal Obligations
bd9 may be required to provide information in compliance with applicable law in the event of a court order, government directive, or lawful investigation. In such situations, only the information legally required is provided.
5.3 Business Changes
In the event of structural business changes such as a merger or acquisition, user information may be transferred to the new authority. In such cases, we will notify you in advance and ensure that the same standards of this policy are maintained.
Cookies and Tracking Technology
Cookies and similar technologies are used on the bd9 website and app.
6.1 Types and Purpose of Cookies
- Essential Cookies: These cookies are necessary to maintain login status, store security tokens, and ensure basic functionality.
- Functional Cookies: Used to remember language preferences, theme settings, and user preferences.
- Analytics Cookies: Help understand which parts of the site are used most and assist in improving service quality.
- Security Cookies: Help detect suspicious access and protect accounts.
6.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. However, this may limit some platform functionality and affect the login experience.
User Rights
Every registered user of bd9 has the following rights regarding their personal information:
- Right to Access: You may request to know what information we have stored about you.
- Right to Correction: If any information is incorrect or incomplete, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though this will not apply where legal retention obligations exist.
- Right to Restrict Processing: You may ask that your information be used in a limited way for specific purposes.
- Right to Data Portability: You have the right to receive a copy of the information held about you.
- Right to Complain: If you feel there is a problem with our privacy practices, you may contact our support team directly.
To exercise any right, contact bd9's customer support team. Answers to common questions about account management are available in our FAQ section.
Payment Information Security
Special attention is given to protecting your financial information for deposits and withdrawals at bd9.
Information provided during transactions via bKash, Nagad, Rocket, and bank transfer is always sent through encrypted channels. bd9 does not store any user's full bank account number or full card number on its servers.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Transaction records are stored securely and can be viewed at any time from the account dashboard. Withdrawals are typically processed within 5-30 minutes.
If you experience any payment-related issues, please contact our 24/7 live chat support. bd9 will never ask for your password or OTP via email or chat.
Protection of Minors
All services at bd9 are exclusively for individuals aged 21 and above. Minors (under 21) are strictly prohibited from opening an account or using the services.
Date of birth and ID information are collected at registration for age verification. If an account is suspected of belonging to a minor, it is immediately suspended and a verification process is initiated.
bd9 does not knowingly collect personal information from children or minors. If we become aware that such information has been collected, it is immediately deleted and the associated account is cancelled.
Policy Changes and Updates
This privacy policy may be revised from time to time due to changes in services, technological developments, or legal obligations. For any significant changes, bd9 will notify users in the following ways:
- Posting a clear notice on the website
- Sending a notification to the registered email address
- Displaying an alert on the app or platform dashboard
Continuing to use the services after a revised policy takes effect will be taken as acceptance of the new policy. If you do not agree to the changes, you may stop using the services and request that your account be closed.
Previous versions of this policy will be provided through customer support upon request. To learn more about bd9, visit our About Us page.
Privacy Contact
For any questions, concerns, or complaints regarding this privacy policy, contact bd9's support team:
- Live Chat: 24/7 instant support available from any page on the site
- Email: [email protected]
Customer support is available in both Bengali and English. Any request related to your data protection will be handled with the utmost care and resolved within a reasonable time.
bd9's privacy policy matters are consistent with our overall Terms and Conditions. Together, both documents form the complete legal framework of your relationship with us.